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Custos

Real-time monitoring for every ATM in your fleet

Custos turns every ATM’s journal, devices and connection into one live picture of your fleet, and alerts the right people before customers notice: on the web and on their phones.

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Custos fleet overview: availability, open alerts, low-cash forecasts, fleet map, activity and ATMs needing attention
  • < 5 sfrom an ATM event to the dashboard
  • 90 sto flag a silent ATM (30-second heartbeat)
  • < 100 MBagent memory footprint on the ATM
  • 5,000ATMs on a single server

Capabilities

Everything your ATM operations team watches, in one place

Live fleet status

Every ATM in service, degraded, out of service, offline or in maintenance, on a live map of your sites and a fleet table you can sort and filter.

Alert rules and inbox

Rules written in plain English and back-tested before they go live, and an inbox built for fast triage: acknowledge, resolve and snooze from the keyboard.

Cash positions and forecasts

Cassette balances worked out from the journal in real time, with ATMs predicted to run low in the next 24 hours flagged before they do.

Journal and transaction explorer

Search every transaction by terminal, date, type, amount, response code or masked card, and see the raw journal beside it.

Alerts on operators’ phones

Push notifications to an installable app, plus email, SMS, Microsoft Teams, Slack and webhooks, routed by severity.

Multi-vendor by design

A vendor-agnostic event model with adapters for NCR, Diebold Nixdorf and Hyosung, so one rule covers the whole fleet.

Gateway for bank networks

An on-premises gateway gathers the ATMs on your network and reaches Custos over a single outbound encrypted connection.

Secure and auditable

Role-based access, an audit log of every action, configurable card-number masking and retention policies per data type.

Cash

Replenish before the cassette runs dry

Custos follows every dispense in the journal, so each cassette’s balance is always current. A 48-hour projection shows when each one will cross its threshold.

  • Per-cassette notes, value and last refill
  • Low-cash predictions across the fleet for the next 24 hours
  • Replenishments recorded and corrected in two clicks
Custos ATM detail: four cassettes with balances and a 48-hour cash projection
Custos alert inbox with critical cash, dispenser and connectivity alerts

Alerts

The right alert, to the right person, once

Every condition runs through a rule engine and a state machine per ATM, so a flapping connection becomes one incident, not fifty emails.

  • Severity, assignee and ATM filters with keyboard triage
  • Cash, dispenser, card reader, printer and connectivity events
  • Mean time to resolve tracked on the dashboard

Investigation

Every transaction, searchable across the fleet

Structured transactions come straight from the journal. Filter by any field, save the searches you use every day, and open the raw journal behind any row.

Custos cross-fleet journal search with faceted filters and transaction results

Managed service

We run Custos for you. Each bank gets its own isolated space, onboarded by our team; you add your ATMs and users.

On your premises

The same software installed in your data centre, for banks with data-residency or contractual requirements.

Questions

Frequently asked

Something else? Ask our engineers.

What do we install on our ATMs?
A small Windows agent that reads the electronic journal, watches the Windows event log and network, and sends a heartbeat every 30 seconds. It uses under 100 MB of memory and needs no new hardware.
Do you host it, or do we?
Either. Custos is usually delivered as a managed service that we run and onboard for you. Where data residency or policy requires it, the same software runs on your own servers.
Which ATM brands does Custos support?
NCR, Diebold Nixdorf and Hyosung through dedicated adapters, with others added through the same adapter model.
How do engineers get alerts on their phones?
They install Custos to their home screen as an app and turn on notifications. Critical alerts stay on screen until someone acts on them.
Does Custos work with SIS TransView?
Yes. TransView is the system of record for the journal, and Custos adds real-time device, cash and connectivity monitoring. The two are designed to run side by side.

See Custos on your fleet

We’ll show Custos with sample data from your ATM brands and walk through onboarding your first branch.

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